Privacy policy

Last updated November 5, 2026

This policy explains what information Wren Hollow (“we,” “us”) collects when you visit wrenhollowyard.com or buy from us, and what we do with it. We keep it short because we collect as little as we can.

What we collect

• Order details you give us at checkout: name, email, shipping address, optional phone number and any delivery note.
• Payment information is entered on our payment provider’s secure page and processed by them. We never receive or store full card numbers.
• Messages you send us by email or the contact form.
• Technical data such as browser type, pages viewed and approximate location, collected through standard server logs and, where used, analytics or advertising tools (for example, Google Analytics or Google Ads conversion tracking).

Your satchel (cart)

The items in your satchel are stored in your own browser’s local storage under the key wh_satchel_v1. That data stays on your device until you clear it or complete checkout; we don’t receive it until you place an order.

How we use information

• To process, ship and support your orders, including returns.
• To answer your questions.
• To understand how the site is used and improve it, and to measure whether our ads are useful.
• To send marketing email only if you’ve opted in; every message includes an unsubscribe link.

Who we share it with

We share only what’s needed with service providers who help us run the store: our payment processor, shipping carriers, email provider, web host and analytics or advertising partners. We do not sell your personal information for money. Some advertising cookies may count as “sharing” under certain state laws; you can opt out as described below.

Cookies and similar tools

You can block or delete cookies in your browser settings, and opt out of Google ad personalization at adssettings.google.com. Where state law calls for it, we treat a Global Privacy Control browser signal as an opt-out request.

Your choices and rights

Depending on your state (including California, Colorado, Connecticut, Virginia and others), you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of targeted advertising. Email [email protected] with your request; we’ll verify it and respond within the time the law requires. We won’t treat you differently for exercising these rights.

How long we keep it

We keep order records for as long as needed for tax, accounting and warranty purposes (generally seven years) and delete other information when it’s no longer needed.

Children

Our store is intended for adults. We don’t knowingly collect information from children under 13.

Security

The site is served over HTTPS and payments are handled by a PCI-compliant provider. No system is perfectly secure, but we limit access to your information to people who need it.

Changes and contact

We’ll post any changes here with a new date. Questions: [email protected].