Shipping policy

Last updated November 5, 2026

Wren Hollow ships from the United States to addresses in all 50 states, the District of Columbia and APO/FPO/DPO military addresses. We don’t currently ship internationally.

Processing time

Orders placed by 1pm Eastern on a business day usually leave us within 1–2 business days. Orders placed on weekends or US federal holidays begin processing the next business day. You’ll get a tracking link by email as soon as the label is created.

Rates and delivery estimates

• Standard (3–6 business days after shipment): $7.95, or free on orders with a merchandise subtotal of $75 or more shipping to the contiguous 48 states.
• Expedited (2–3 business days after shipment): $14.95.
• Alaska, Hawaii and military addresses: standard rates apply; delivery typically takes 7–12 business days and the free-shipping threshold does not apply.

Delivery estimates come from the carriers and aren’t guaranteed, especially during severe weather and the late-November to December peak.

Oversized items

The Triple-Chamber Nursery Bat House ships separately in its own box and may take an extra business day to leave us. No additional fee is charged for oversized handling.

Sales tax

Where we are required to collect sales tax, it is calculated on the secure payment page based on your shipping address.

Damaged, lost or late parcels

If something arrives broken, email [email protected] within 7 days of delivery with your order number and a photo of the item and box. We’ll send a replacement or refund — you won’t need to return a damaged item.

If tracking shows no movement for 7 business days, or a parcel is marked delivered but you can’t find it after checking with neighbors, let us know and we’ll open a carrier claim and resolve it with you.

Address changes

Please double-check your address at checkout. We can change it if the order hasn’t shipped; once it’s with the carrier, we can only request a redirect, which isn’t always possible.