Returns & refunds

Last updated November 5, 2026

If something isn’t right for your yard, you can send it back. Here’s how it works.

The 30-day window

You may return most items within 30 days of delivery for a refund of the item price. Items should be unused, unmounted, and in their original packaging with all hardware included.

Items we can’t take back

• Feeders that have held nectar, seed or suet, and houses or bee blocks that have been mounted outdoors — for hygiene and wildlife-health reasons.
• Replacement liners and other consumable refills once opened.

If one of these arrived defective, it’s still covered — see “Defects and damage” below.

How to start a return

1. Email [email protected] with your order number and the item(s) you’d like to return.
2. We’ll reply within one business day with a return authorization and the return address.
3. Pack the item securely and ship it with a trackable service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refunds

Once your return arrives and is inspected (usually within 3 business days), we’ll refund the item price to your original payment method. Your bank or card issuer may take another 5–10 business days to post it. Original shipping charges are refunded only if the return is due to our error or a defect.

Exchanges

Want a different size or model? The quickest route is to return the original for a refund and place a new order. If you’d prefer, ask us and we’ll set aside the replacement.

Defects and damage

If an item arrives damaged or fails because of a manufacturing defect within one year of delivery, contact us with a photo. We’ll replace it or refund it in full, including shipping. The Weight-Sensing Squirrel-Proof Seed Feeder additionally carries a lifetime warranty against squirrel damage.